Accessibility in the zoo

Whether on foot, with a pram or in a wheelchair – we strive to make it as easy as possible for all our guests to visit us. Should any problems or questions arise during your visit, our staff will be happy to help you. We look forward to seeing you!

Accessible events, exhibitions and experiences

On our website we indicate with appropriate icons which experiences are accessible for people with impairments.

The accessibilities in detail


Mobility Impaired

Events are accessible for people with mobility impairments.


Visually impaired

Events is suitable for blind and visually impaired people.


Hard of hearing

Events is suitable for people with hearing impairment.

Event für Kinder

Event for children

Event especially for children

Leicht Verständlich

Easy to understand

The event is particularly easy to understand.

Feedback on the accessibility of the website

If you have noticed any deficiencies in the accessibility of content on our website, please fill out our feedback form. The feedback mechanism provides us with indispensable information for further barrier removal.

Frequently asked questions about accessibility at Dählhölzli Zoo

Is a guide dog allowed in the zoo?

Access to the Dählhölzli Zoo is permitted for guide dogs for the blind. Please report to the ticket office at the Vivarium.

Are there resting facilities at Dählhölzli Zoo?

The many benches can be found scattered throughout the zoo area, more than half are equipped with backrests.

Is there a free view of all facilities?

Small people, children in prams and wheelchair users also have a free view of our facilities.

Where are the disabled parking place at Dählhölzli?

Restaurant Dählhölzli, Tierparkweg 1, 3005 Bern – Open position on

Dählhölzli car park, Thormannstrasse 78, 3005 Bern – open position on

Is there a discount for people with disabilities?

Admission to the Dählhölzli Zoo is free of charge for people in wheelchairs or people with a lake disability and for one accompanying person. Residents of care homes may also visit the zoo free of charge.

May I take my companion dog/assistance dog with me?

Visitors who require a companion dog/assistance dog may bring it with them for their visit to the Bern Animal Park. Please register at the cash desk at the Vivarium.

Where are the barrier-free toilets in the Dählhölzli Zoo?

IThere are barrier-free toilets in the Dählhölzli Zoo near the “Eulen Bistro” and in the Vivarium.

In the Restaurant Dählhölzli, Tierparkweg 2, 3005 Bern you will find an obstacle-free Eurokey toilet.

Are there wheelchairs for hire for the zoo visit?

A free wheelchair for the zoo visit is available at the Vivarium ticket office for visitors with mobility impairments, deposit CHF 50. We would be grateful if you could make a reservation by calling +41 31 321 15 15.

Logo vom Verein zooschweiz
Logo der European Association of Zoos and Aquaria
Logo vom Verband der Zoologischen Gärten
Logo der World Association of Zoos and Aquariums